Vodacom is useless and bad communication!!

Item: Vodacom
Rating: 1
Author: Bradley J

Vodacom Online - Placed my pre-order upgrade for new iPhone 11 Pro Max 512 .. all happy and successful .. got the call to arrange delivery ... alas 3 days later without communication I call to get told it’s placed on Back Order, not estimated time to deliver, no nothing.patiently I wait still with no further communication or ETA of any sort. 20 years of being a loyal contract customer spending excessive amounts of money for no real service of any sort actually. Please up your game or let me cancel this terrible Excuse of “service” - for a communications provider you certainly lack the core of your business and I can see why MTN has been gaining customers as I’m sure I’ll be one soon too. Please also do not reply and say someone will be in contact - unless that person is the delivery person with my new mobile.

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Replies (2)

Vodacom's replyOfficial

06 Oct 2019, 11:03

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply06 Oct 2019, 11:03

Official

Vodacom's replyOfficial

22 Oct 2019, 12:19

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team

Vodacom's reply22 Oct 2019, 12:19

Official