Vodacom is useless.

Had the worst experience with Vodacom. I renewed 1 of my Vodacom contracts on the 1st of December 2020 and until today I am waiting for my device to arrive.

I have phoned them regularly and even requested a manager to phone me back as the staff can not tell me when I will receive my device.

Not once have a received a phone call from a manager or even just a phone call back from a staff member.

So yesterday I phoned Vodacom to cancel my contract and find out the remaining term on my other contracts. And guess what being passed from pillar to post they still did not help me. The cancellations department can not cancel my contract as the upgrade was already processed. Yea 2 months later and still nothing from them.

Eventually I got transferred to the retention department and the lady I spoke to tried to assist me by telling me she will ensure I get my device on Monday. She will discuss with her supervisor and phone me back. And guess what I am still waiting for a phone call back from her. No surprise there.

So now that I am done fighting I will have to get my attorneys involved to take over the matter.

And believe me I will never go back to Vodacom and will make sure my business never makes use of Vodacom either. And yes we have over a 1000 contracts with Vodacom. So guess we will be using another service provider going forward.