ST
Sabelo T

1 reviews | Active since Sept 2012

23 Aug 2021, 08:49

Vodacom is useless

The vodacom fibre is a complete NIGHTMARE!!! Every week we experience downtime and to make things WORSE; we are working from home. we are told about technicians that will assist us, but twice a week we will experience outage. Some outages can last more than 2-3 days straight...even on weekends. Having to call my work almost everyday and explain that I cannot work because the fibre is down is ruining my wife's and I reputation at our works. We pay vodacom every month without a doubt, but their services is wack. I am going to canacell the contract and I hope I wont be held liable for the cancelling fee of the remainder of my 24 month contract because it's vodacom that is providing ****ty service. Do you know how annoying and irritating to having to call vodacom fibre department every 3 days??????????? I no longer bother myself with their call references

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Replies (1)
Vodacom
Vodacom's reply23 Aug 2021, 12:00
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team