VODACOM IS USELESS

Actually 0 stars. I have been fighting Vodacom for 20 months now. I owed them money over a year ago. They phoned me and said they would put my lines onto prepaid while I paid the account. I agreed. In September 2021 I got a message account paid, contract will resume. Immediately I phoned and emailed them that I could not afford to go back to normal rates, they must downgrade and cancel lines. After complaining to NCC Vodacom cleared the account, and sent an email that 2 lines were on prepaid, and no contracts were renewed. BUT the contract is still the same. No downgrades, nothing on prepaid, and my bill goes up every month. I email to correct this twice a week, every week. No one answers, nothing is done. VODACOM IS USELESS.