Vodacom is useless

We've had fibre from them for awhile now. Every few months it just goes out, which is all fair and well, things happen. But everytime we wait atleast a week to hear from them after logging an issue, takes ATLEAST 2 weeks for them to sort it out but in the meantime I have to buy my own data to be able to work, already had to buy over 15G of data, and then i need to still pay them, For WHAT? ABSOLUTELY HORRIBIBLE service. i wont advice anyone to use them.