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chantel B
1 reviews | Active since Feb 2026
23 Feb 2026, 14:00
VODACOM IS USELESS
Our company upgraded our phones in October 2025. During the process, Vodacom made a mistake and added a new number to our contract. Vodacom even sent an email apologising and confirmed that the trainee should have processed an upgrade only, not a new contract, and that they would correct the error. However, four months later we are still being billed for a number that does not belong to us. We have made numerous phone calls and sent multiple emails, but no one has provided any feedback or resolved the issue.
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Replies (4)
Vodacom's replyOfficial
23 Feb 2026, 14:12 Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
Vodacom's reply23 Feb 2026, 14:12
Official
Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
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chantel B's updateReviewer Update
24 Feb 2026, 09:36Once again VODACOM closed our request, and no consultant have phoned us.Dear Customer, Your service request no. EC-28VZ-26SNYE has been closed.
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chantel B's update24 Feb 2026, 09:36
Reviewer Update
Once again VODACOM closed our request, and no consultant have phoned us.Dear Customer, Your service request no. EC-28VZ-26SNYE has been closed.
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chantel B's updateReviewer Update
04 Mar 2026, 12:44Vodacom phoned me 24 Feb, telling me they will sort everything out! GUESS WHAT, Debit order again for number that is not ours! I gave them all the information they asked for. AND GUESS WHAT USELESS! VODACOM IS USELESS
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chantel B's update04 Mar 2026, 12:44
Reviewer Update
Vodacom phoned me 24 Feb, telling me they will sort everything out! GUESS WHAT, Debit order again for number that is not ours! I gave them all the information they asked for. AND GUESS WHAT USELESS! VODACOM IS USELESS
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chantel B's updateReviewer Update
05 Mar 2026, 10:35 Vodacom phoned me 24 Feb, telling me they will sort everything out! GUESS WHAT, Debit order again for number that is not ours! I gave them all the information they asked for. AND GUESS WHAT USELESS! VODACOM IS USELESS . ONLY OPTION OMBUDSMAN
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chantel B's update05 Mar 2026, 10:35
Reviewer Update
Vodacom phoned me 24 Feb, telling me they will sort everything out! GUESS WHAT, Debit order again for number that is not ours! I gave them all the information they asked for. AND GUESS WHAT USELESS! VODACOM IS USELESS . ONLY OPTION OMBUDSMAN