SM
Sashnee M
1 reviews | Active since Jun 2012
18 Sept 2019, 08:24
Vodacom is useless
My airtime is missing. I took an airtime advance this morning and received the message however I did not receive the airtime. I called 111 and was on hold for over 40 minutes just waiting for an agent. I even tried the website to get help but no luck. Please can someone help me - I don't think that an issue like this should be so painful.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
18 Sept 2019, 08:46Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Sept 2019, 08:46
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
26 Sept 2019, 09:15Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply26 Sept 2019, 09:15
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team