Vodacom is useless

Sent phone in for repairs never did anyone from the insurance I have with them phone me to confirm the accept/decline on the sms they sent me. I end up phoning them and they then accept the fix of the phone (battery that started swelling up). They show me on the system that the phone still has 1 month of warranty left. After speaking to the insurance they tell me that the battery only has a 6 month warranty....for a phone where the battery cannot be removed I have 6 month warranty??? and I get told once fixed the phone will be sent back to the store I took it to and I can then pay there and collect the phone. (Now remember this is all on their recordings they make for "quality purposes" and can be sent to you as well when asked)

Today I phone them AND the company that has fixed my phone. I get told that I have to EFT the company the money send a proof of payment via Whatsapp and then they will dispatch my phone back to the store where I handed it in, I then phone my insurance again and tell them to go listen to the recordings of them saying "you can pay in store when you pick up your phone Sir".

Still on hold for 27min now from talking to a lady that has no idea how to transfer a call or the manager is just utterly useless.

2nd time I have had trouble with this company and the worst customer service ever.

Utterly useless provider and will never advise anybody to ever get anything from them. Coverage sucks, client service sucks.

If I could give a - (minus) rating I would