Vodacom Is Useless

Vodacom's client expereince sucks. firstly they messed up my billing and what should have been invoiced and due by me. i called the call centre and enquired why i am overcharged. they could not assist and said i must vistit the Key west branch where i signed my upgrade contract. i went to visit the branch and they logged service request to have the amount amended. i then realised that they even over charging be for two line on one number. that being a flexi 175 package(new upgraded) and a Flexi 210 which was the old package. again they had to log a service request to have same refunded. the refund only took place after the incorrect amount was debited from my account. now over the weekend they yet again stuffed up my line and placed a soft lock on the account due to "credit bar reached" i did not ask for any of this to be activated as all my accounts linked to my profile is top up packagage and therefore do not need the credit limit to be activated. when i queried same on saturday the 30th of Nov. the call centre agent advised that the manager will make contact with me. im still awaiting for that call. i then followed up with them this morning as they had to unblock the soflock yet again i requested that the line manager call me back. i spoke to the line manager and he promised to return my call. till now i have not received any feedback from Vodacom. i urgenty require them to call me or alse ill take my 15 years of support i gave them to another firm. Tiaan ***