WS
Willem S
1 reviews | Active since Jul 2011
05 Feb 2024, 10:29
VODACOM IS USELESS
Vodacom's service is simply shocking: 1. I asked for CLIP to be activated on both my phones. After minutes on the phone, Vodacom managed to get ONE fixed. 2. I specifically requested that my contract be paid via debit order, but this was never done.
Visiting my local Vodacom shop I managed to have 1) above sorted out, but for 2) above I needed to phone ***. That was a huge amount of help because you are answered by the dumbest BOT called TOBI!!!!! I did not hear an option that could fix my debit order.
I will therefore wait until Vodacom phones me about an account in arrears, maybe they will then hand the case to a REAL person who is not ASLEEP.
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Replies (2)0
Replies (2)Vodacom's replyOfficial
05 Feb 2024, 12:16Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply05 Feb 2024, 12:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
WS
Willem S's updateReviewer Update
05 Feb 2024, 13:33Thank you... Why is it that one need to complain bitterly before you get to speak to someone who actually knows what they are doing?
WS
Willem S's update05 Feb 2024, 13:33
Reviewer Update
Thank you... Why is it that one need to complain bitterly before you get to speak to someone who actually knows what they are doing?
