WS
Willem S

1 reviews | Active since Jul 2011

05 Feb 2024, 10:29

VODACOM IS USELESS

Vodacom's service is simply shocking: 1. I asked for CLIP to be activated on both my phones. After minutes on the phone, Vodacom managed to get ONE fixed. 2. I specifically requested that my contract be paid via debit order, but this was never done.

Visiting my local Vodacom shop I managed to have 1) above sorted out, but for 2) above I needed to phone ***. That was a huge amount of help because you are answered by the dumbest BOT called TOBI!!!!! I did not hear an option that could fix my debit order.

I will therefore wait until Vodacom phones me about an account in arrears, maybe they will then hand the case to a REAL person who is not ASLEEP.

0
Replies (2)
Vodacom
Vodacom's reply05 Feb 2024, 12:16
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team 
WS
Willem S's update05 Feb 2024, 13:33
Reviewer Update
Thank you... Why is it that one need to complain bitterly before you get to speak to someone who actually knows what they are doing?