FG
Feroz G
1 reviews | Active since Nov 2022
03 Sept 2024, 08:00
VODACOM IS USELESS
I submitted a complaint on the 31/07/24 and since then I have received 2 calls from the call center , numerous calls from a lady named Nicole from Vodacom to advise me my claim was sorted out and there was credit of passed on my account for debit going off 2nd September. Come the 2nd , I have been billed in full.
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Vodacom's replyOfficial
03 Sept 2024, 08:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Sept 2024, 08:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
FG
Feroz G's updateReviewer Update
06 Sept 2024, 07:44 Hi, I am getting annoyed with how useless Vodacom is. After months of back and forth , you finally reduced my contract back to its original amount. A very annoying lady from Vodacom named Nicole probably called me 5 times to give me her assurance that a credit would be passed on the September billing. I have amount as per calculation R3 876,81 due to me, but you billed me in full R10 385,26. I am tired of chasing a resolution on this matter. Please can you urgently revert.
FG
Feroz G's update06 Sept 2024, 07:44
Reviewer Update
Hi, I am getting annoyed with how useless Vodacom is. After months of back and forth , you finally reduced my contract back to its original amount. A very annoying lady from Vodacom named Nicole probably called me 5 times to give me her assurance that a credit would be passed on the September billing. I have amount as per calculation R3 876,81 due to me, but you billed me in full R10 385,26. I am tired of chasing a resolution on this matter. Please can you urgently revert.