1 reviews | Active since Feb 2017

14 Feb 2017, 08:35

Vodacom is useless!!!!

<p>I have been struggling to cancel my account with Vodacom since December. I paid the cancellation fee in full after I struggled to get the cancellation quote for 2 months. I am still getting invoices for Jan and Feb. Everytime I phone I have to repeat my story over and over again - I either get cut off or I'm being transfered from one department to the next. I went into a Vodacom shop to sort this out and after an hour I was promised that someone will call me back that Friday to sort out the refund for January's invoice. I never received that call and I got another invoice for Frebruary. I've been on the phone with them for almost an hour and it's still not sorted!!!!</p>

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Replies (1)
Vodacom
Vodacom's reply14 Feb 2017, 09:35
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,