Vodacom is useless!!!

<p>I have spent days and hours several times a day since 21 January on the phone with Vodacom to unlock my line. Eevrytime I get a promise from the person my line has been unlocked. NOT!!! On the 24th Jan they gave me a reference number at the solutions department. Up to today I have not had any feedback from them. Not a call, email or SMS. I on the other hand have phoned numerous times every day. At times I am held on the phone for over 35+ minutes at a time for them to see what is wrong. I then get an assurance it is fixed. I was told a couple of days ago to do a sim swap. Did it. NOTHING!!! Then I was told there is an outstanding amount on my account. Nowhere on my statement does this amount reflect, but out of desperation I paid it. NOTHING!!! Yesterday I was assured byKatlego from the solutions department that it is now definately fixed. When I expressed doubt he promised me it is fixed and he will keep an eye on it to make sure it gets unlocked. NOTHING YET!!! My reference number is 1- ********** 297276 if somebody at Vodacom is interested. (Ps. The worst is having to listen to that awful music for hours at a time and then on a few occasions to be asked "Are you calling from the number?" WHAT? If I was calling you from this number would I spend hours on the phone to try and get it unlocked???</p>