Vodacom is useless.

Vodacom is a dishonest and unreliable company. On Sunday my fibre stopped working. We called the Vodacom call center and they had the usual reset and restart routine. It didn't work. On Monday they said it is a technical issue and they will notify Vumatel. Tuesday the same story. Wednesday too. Then I called Vumatel myself. Vumatel informed me that there is no technical problem, the problem is Vodacom for some reason cancelled our line with Vumatel. Vumatel sent me proof of the cancellation from Vodacom. I contacted Vodacom again and they pretend it is not true and said I must take a picture of the black box. I did that and since then the only response is we are looking at the issue. The person I spoke to at Vodacom said the system generated the cancellation order. When I asked how can the system generate a notice that states to cancel my Vumatel line with a note that it should be effective from Sunday 17 March 2024, she rep**** that it is Vumatel who did it. Vumatel also informed me that although Vodacom claims they logged a call for a Vumatel technician, there was no such call logged with them. So Vodacom doesn't want to admit they made a mistake and apply for a new line like Vumatel advised they do. I have proof for everything from Vumatel.