JC
Jacques C

1 reviews | Active since Jun 2012

31 Dec 2016, 14:12

Vodacom is useless

<p>After various issues and poor service as well as missing data, I decided to cancel my Vodacom account after 14 years. Here all of a sudden the last day of the month they block my account with lots of call time, Sms's and data that I have paid for being taken away. Ref no ********** 6 of the call I made to them, they say they sent out an Sms that informs me of this. No Sms was sent out that states today my account will be blocked and I will lose all the items I have already paid for.</p> <p>I think this is pathetic service from a third class company and blatant theft from such a company. I don't regret cancelling that contract, but do regret waiting so long. Thank you for nothing Vodacom.</p>

0
Replies (3)
Vodacom
Vodacom's reply01 Jan 2017, 07:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply01 Jan 2017, 07:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

JC
Jacques C's update25 Jan 2017, 19:06
Reviewer Update

3 weeks have passed and still no one has contacted me. Bunch of ******* and *****. They have managed to throttle my signal though. Places where I had 4g, I only have H. Vodacom is useless. You should go learn from MTN and Telkom.