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melanie D

1 reviews | Active since Jun 2019

03 Jul 2019, 11:40

VODACOM IS USELESS!!!!!

VODACOM IS USELESS!!!!! on the 27th June 2019 i wrote a review regarding a complaint. Im struggeling from April 2019 with this issue. Someone opened in Gauteng an account on my name an open vodacom account. Vodacom cut off our phones everytime. But i pay my phone every month but not the other account. On the 27th June Vodacom hello peter vodacom phoned and said its sorted. ITS NOT SORTED AT ALL!!!!! Yesterday 10 to 5 in the afternoon they took the whole R5000. What the HELL were they thinking did they want to do ***** as well. They know that i can't reverse the payment on that time. I WANT ANSWERS TODAY!!!!!!! THIS NEEDS TO BE SORTED OUT TODAY!!!!! Don't even phone me because im going to be very rude as im disapointed in Vodacom. Phone my sister Natanja Dercksen ********** 666 We are waiting for your call. TODAY!!!!!!!

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Replies (2)
Vodacom
Vodacom's reply04 Jul 2019, 08:22
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply15 Jul 2019, 12:34
Official
 Dear Customer, 

Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. 

Your query has been resolved. 

Regards 

Vodacom Consumer Website Team 

Best regards,