VODACOM IS USELESS!!!!!!!

Vodacom is *****ing money form subscribers - nice one!! -----Original Message-----

Good morning Vodacom

During January 2019 I was phoned by one of your Representatives offering an alternative package for ********** 758 which I accepted.

During this recorded conversation I clearly instructed that the following be cancelled:

********** ********** 115 ********** 173011

I also advised the person that the 10GB under ********** 866 be cancelled.

When visiting your Shop in Gateway on last Friday I was informed that the latter cannot be done as I had "renewed" it in 2016?

No way I would have done that as I have been working on Wi-Fi for years now.

Kindly arrange cancellation of the 10GB as from the date in January 2019 that your Rep phoned me.

No doubt you will be aware that I have been with Vodacom since 1995

From: Natal Assessing Services Sent: Tue Mar 12 11:16:54 GMT+0 ********** To: VBS Admin Subject: Natal Assessing Services / N ********** -5

Only reply received: 12 March, NOTHING HAS BEEN DONE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

From: ********** ********** Sent: 12 March 2019 13:36 PM To: Natal Assessing Services ********** Subject: RE: EC-1RY0-2VVC2Q Natal Assessing Services / N ********** -5

Dear Customer

Please be advised that your request has been received and allocated for processing. You will receive feedback on the status of the request from the administrator. Kind regards,

ELS Vodacom Business Support

STILL NOTHING FIXED - no reply - nothing.. !!!!!!!!!!!!