Vodacom is useless

So this is my 3rd review and problem still not sorted out no one wants to assist problem gets escalated but that's how far they get no lets me know anything if this is customer service then i say VODACOM should really take a step back and decide what is important to them cause this is the reason why people cancel contracts over and over and want to go too to different networks how difficult is it to sort one problem out its been a month now and all they saay is its not there department. Go back to the store when you in store they say phone customer care so who is supposed to help and why is it it such a mission