VODACOM IS USELESS

Absolutely Unacceptable - The vodacom staff is rude, dishonest and useless, both instore and all the agents at the call centers. I got myself a contract, via the online service and all was smooth and well. A couple of months later, I decided to get an additional phone, on the same contract, as gift for my niece and it happened to be a package that came with 2 x LG phones that I was offered. I explained to the lady instore (Samantha - Vodacom Musgrave) the reason for the purchase and that I want a package that I can manage (meaning the lines NEED to be monitored and have some sort of limit to them). We agreed on a package of 55minutes airtime and additional data etc, she promised me that the lines would be fixed lines with an option of topping up, should the data/airtime minutes run out. I presented the phone to my niece and explained to her exactly what the lady in the store had explained to me - (line is fixed, should it run out, we can top it up) - the child racked up a bill in the R1000's, as she was waiting for it to cut her off, in order for us to top it up, only to find out that the line is an "open line" - who gives an open line to a 16year old? - if she (the sales lady) was honest with me, I would have taken that simcard for myself and given her (my niece) my simcard (which is supposed to be R110 a month, but I only ever receive R75) - there is no truth with the Vodacom staff, they mislead people with absolutely no care. - I further asked that they lock the line with the high bill, investigate the issue, get back to me so that I can decide whether to continue with it or go with a different option. They have now blocked all 3 of the lines and I am now unable to use my personal phone, which is a huge inconvenience and although my phones are all blocked, the bill is still going higher and higher. I am NOT paying for something that is not my fault. I am tried of calling the call centers, they keep promising to call me back with something as simple as a reference number and it never happens. This is not fair, as my personal credit score is now looking bad, for something that should have been sorted out in January already. Vodacom needs to ensure that their staff (in store & call centers) are well trained. Its not fair receiving a different story/excuse or reason from each agent that I speak to. One person says one thing and the next says another. I honestly didn't want this to go this far, but I am now fed up! FIX IT PLEASE!