vodacom is useless

<p>To whom it may concern,</p> <p>This is actually my third complaint against vodacom.</p> <p>I recently upgraded my cell phone contract to a much better contract than the previous one,</p> <p>yet, one day I notice my airtime is finished and it's only the third of the month (R200 airtime).</p> <p>I have wifi at work and at home so I DO NOT use my airtime as data, I only use airtime for phone calls,</p> <p>eventually something was being done by vodacom staff, but then I recieved an sms asking if was happy with the service YES/NO, so I responded with a NO and someone called me about an hour later asking what the problem was...</p> <p>The woman who helped me was pathetic in the english language and didn't understand what I was saying, although, trying to help me, she was also very sarcastic and rude, I told her that I was recieving a call and that she must phone me back, but obvoiusly that also never happened...</p> <p>My previous complaints were also just about the service level of vodacom and ************** from vodacom employees</p> <p>I am fed up with vodacoms service and I have only used vodacom my whole life...</p> <p>I hope that whoever is running this company catches a wake up call before the vodacom name becomes the brand everyone wants to leave....</p>