1 reviews | Active since Jul 2017
Vodacom is useless
Yet again Vodacom has disconnected my account unfairly. I started receiving smses stating my account was in arrears on the 13th of October 2017 and i immediately emailed Vodacom informing them that this is a mistake and attached my proof of payment for them... even after numerous back and forth emails warning them that i am receiving continuous smses stating my account is in arrears and explaining that it was a mistake and they should rectify it before my cellphone is disconnected, and yet my cellphone was disconnected yesterday afternoon, I sent them my proof of payment 4 times between back and forth emails, this is the second time this has happened and i have had it up to here with this useless service provider. Since i have received my contract i have only had problems and issues!!!!!! I want my phone reconnected today still or Vodacom can arrange a courier and come and fetch this phone and i want my contract cancelled.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Domonique
As per our telephone conversation, please note the matter has been resolved.
Thank you very much for your time.
Regards,
Vodacom Consumer Website Team
HS
Best regards,
Dear Domonique
As per our telephone conversation, please note the matter has been resolved.
Thank you very much for your time.
Regards,
Vodacom Consumer Website Team
HS
Best regards,
