Vodacom is useless

<p>I called Vodacom Cancellations Department on 02/11/2016 at 08:56 held on for 8 minutes and call was cut. I called again at 09:04 and spoke to a lady who didn't even give me her name asked her for my money to be refunded to me and she cut the call. I called again at 09:12 and spoke to a gentlemen who could not help me at all also didn't give me his name, I honestly forgot to ask because I am so irate.<br /> I have also attached the email for the quote that was sent to me. The guy told me that I get billed for the new month on the 3rd of every month. I requested the Settlement Figure on the 4th so on the settlement quote it should give the amount at E but it didn't, it said I owed zero. So the same day I paid the outstanding amount knowing that this amount should settle everything including my outstanding bill. Now Vodacom has debited my account with R1803.30 which I had reversed at the bank or get someone competent to explain it to me because logically I should owe Vodacom nothing. How does Vodacom bill me for the month of October if my number was ported already on the 28/09/2016, I didn't use Vodacom’s services for the month of October. I received a response to the above (Please note that your quote was generated on 04/10/2016. Our bill run is from 03rd to the 03rd of every month. The 03/10/2016 was already out when your premature cancellation quote was generated.) This basically tells me that I am correct and Vodacom is wrong. I have now received another account advising that I now owe them over R2000. I need someone to get back to me ASAP.</p>