VODACOM IS USELESS

<p>After going from MTN to Vodacom I must say that we are very unhappy. Vodacom is falsely advertising how good they are and how they love their customers. Well after having a contract for 21 month they decided to bill us on our one number R12000.00 for data, after which we have a red vip + contract that is unlimited with 5gb data every month. To make it even worse, we still have 26 gb left when they charged us. Our debit order for R19 000.00 instead of R3860.00 was send back unpaid, our phones was cut off. Credit scoring went down on ITC and bank. The following month the same happened but then our invoice was R15 869.30 , but we still have data left. Still our phones are cut-off as well. Then came the 3rd month, invoice for R6159.30, but debit orders for R 11 000.00 and R39 000.00 are deducted, obviously it would not go through. Our bank rating dropped terribly, our ITC looks terrible, still we have almost 30g left per number, this is the 4th month our lines have been switched off. We went in to a Vodacom shop 16 days ago after being fed up to explain everything on the phone, they said from the first invoice they can see it is wrong and everything must be credited. They also advised us that the credit notes will be passed and our lines would be switched on again that Friday (48hours). After 84 hours we phoned in to here what is happening. We then actually spoke to a very nice and helpful guy. He investigated and said it is a mistake on vodacom’s side and that he requested the solutions team to do the credits and clear our account. He said that he would phone me the next day at 13:00 with the accounts lady on the phone to sort everything out. Guess what, at 13:03 he did phone me, I was very impressed and he really helped me a lot. They said it would take 48 hours then our lines would be on again, but we will have to pay the arrears of R6000.00 for the normal service, which I agree with. Well we did make an payment within that hour at the Rustenburg branch next to Discem. The guy also advised me that he is going on leave but he trusts that everything is fine now, we just need to wait for the phones to be switched on again. I was so relieved, every 6 hours we would hope our phones are on, by restarting every now and then, and you won’t believe me, it is the 25th of October 2016 today, this is the 17th day that we are struggeling to get this sorted, it is the 94th day that our lines are cut off, we have paid R12 100.00 (August) + R6000.00(October) for 3 months that should have been R12 000.00, which means we are actually fully paid up or in advance. So the short is that we have paid, we have been dis-credited in credit rating, we have to drive in and phone in, but VODACOM JUST GIVES A ****!!!!!! To top it off, I just received a sms from + ********** 1 teusday, 25 October 2016 @ 08:31 saying : “ Dear Vodacom Customer, we trust you had a great experience. If your query was not resolved, simply reply NO within 24 hrs and we will call you back. “ Funny, how can I reply NO, if my phone is cut-off without any service that I paid for for the last 3 months but were not able to use, due to a mistake on VODACOMS side.</p> <p>I must say, MTN, I went over for a better package, but I promise you today, your service is way better, and I regret the day that I moved. VODACOM IS USELESS AND UP TO ****!!!!<br />If I ever find out that one guy that was really trying his best to help, I will surely recommend him to you, as he is much more worth than the company he is currently at.<br />VODACOM YOU SHOULD REALLY FEEL ASHAMED!!!!</p>