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Serisha E
1 reviews | Active since Feb 2020
06 Feb 2020, 09:50
VODACOM IS USELESS
Vodacom is absolutely ridiculous! My contract ended last year. I've contacted them 6times to close and they've confirmed, but continued to debit my account. Finally closure was done in March and they cancelled my debit. Then they hand me over in December!!! Saying that my account is in arrears... What the hell!!! The account was supposed to be closed. Apparently they cancelled the debit... There's no record on their system of who cancelled it... And I must now pay... For something I haven't used and cancelled according to my knowledge to close it... And pay legal fees as well. Bull****! This morning they message my entire family and my employer to say they're proceeding legally. What the hell... You guys are pathetic!!! And charging people money for no reason!!! Please guys don't take a contract with Vodacom
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
06 Feb 2020, 11:27 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Feb 2020, 11:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Serisha E's updateReviewer Update
18 Feb 2020, 12:36Dear Lucas/ Consumer Website Team...
I just called your call centre( ***) now (12.24am)and spoke to Teboko Tebiseng. Who says to me the account is still handed over and not closed.
She says I should contact the attorneys.
I've explained this account should've not been handed over to begin with. She then says she cannot help me.. And I need to email legal dept and Vodacom. Which is completely useless as I haven't received feedback from the email I sent your legal department last year.
Can you please update your system and close this account....
I would like to have this resolved befor3 the end of the day please.
This issue has taken up far too much of my time and has been an absolute nightmare.
Completely ********* and embarrassing as Vodacoms attorneys has smsed my employer.. My regional manager to be precise with their intention to proceed legally against me for something that they've been *********** in doing!!!
I am once again disappointed by your company.
Please guys... Get it right....
I don't want to waste any more time.. Taking this a step further.. As Vodacom had no authority to message my employer with my personal information... But I absolutely will to avoid other people having to go through this struggle!!!
This is honestly ridiculous.
I eagerly await your response!
Thank you.
I just called your call centre( ***) now (12.24am)and spoke to Teboko Tebiseng. Who says to me the account is still handed over and not closed.
She says I should contact the attorneys.
I've explained this account should've not been handed over to begin with. She then says she cannot help me.. And I need to email legal dept and Vodacom. Which is completely useless as I haven't received feedback from the email I sent your legal department last year.
Can you please update your system and close this account....
I would like to have this resolved befor3 the end of the day please.
This issue has taken up far too much of my time and has been an absolute nightmare.
Completely ********* and embarrassing as Vodacoms attorneys has smsed my employer.. My regional manager to be precise with their intention to proceed legally against me for something that they've been *********** in doing!!!
I am once again disappointed by your company.
Please guys... Get it right....
I don't want to waste any more time.. Taking this a step further.. As Vodacom had no authority to message my employer with my personal information... But I absolutely will to avoid other people having to go through this struggle!!!
This is honestly ridiculous.
I eagerly await your response!
Thank you.
SE
Serisha E's update18 Feb 2020, 12:36
Reviewer Update
Dear Lucas/ Consumer Website Team...
I just called your call centre( ***) now (12.24am)and spoke to Teboko Tebiseng. Who says to me the account is still handed over and not closed.
She says I should contact the attorneys.
I've explained this account should've not been handed over to begin with. She then says she cannot help me.. And I need to email legal dept and Vodacom. Which is completely useless as I haven't received feedback from the email I sent your legal department last year.
Can you please update your system and close this account....
I would like to have this resolved befor3 the end of the day please.
This issue has taken up far too much of my time and has been an absolute nightmare.
Completely ********* and embarrassing as Vodacoms attorneys has smsed my employer.. My regional manager to be precise with their intention to proceed legally against me for something that they've been *********** in doing!!!
I am once again disappointed by your company.
Please guys... Get it right....
I don't want to waste any more time.. Taking this a step further.. As Vodacom had no authority to message my employer with my personal information... But I absolutely will to avoid other people having to go through this struggle!!!
This is honestly ridiculous.
I eagerly await your response!
Thank you.
I just called your call centre( ***) now (12.24am)and spoke to Teboko Tebiseng. Who says to me the account is still handed over and not closed.
She says I should contact the attorneys.
I've explained this account should've not been handed over to begin with. She then says she cannot help me.. And I need to email legal dept and Vodacom. Which is completely useless as I haven't received feedback from the email I sent your legal department last year.
Can you please update your system and close this account....
I would like to have this resolved befor3 the end of the day please.
This issue has taken up far too much of my time and has been an absolute nightmare.
Completely ********* and embarrassing as Vodacoms attorneys has smsed my employer.. My regional manager to be precise with their intention to proceed legally against me for something that they've been *********** in doing!!!
I am once again disappointed by your company.
Please guys... Get it right....
I don't want to waste any more time.. Taking this a step further.. As Vodacom had no authority to message my employer with my personal information... But I absolutely will to avoid other people having to go through this struggle!!!
This is honestly ridiculous.
I eagerly await your response!
Thank you.
SE
Serisha E's updateReviewer Update
10 Mar 2020, 08:15Good Morning,
Can someone please care enough to respond?
I am utterly disappointed at your service or lack thereof.
All I need is confirmation that my contract has been closed and that you've made arrangements to remove my name from any listings.
Thank you.
I wonder if I will receive a response in this year......
Can someone please care enough to respond?
I am utterly disappointed at your service or lack thereof.
All I need is confirmation that my contract has been closed and that you've made arrangements to remove my name from any listings.
Thank you.
I wonder if I will receive a response in this year......
SE
Serisha E's update10 Mar 2020, 08:15
Reviewer Update
Good Morning,
Can someone please care enough to respond?
I am utterly disappointed at your service or lack thereof.
All I need is confirmation that my contract has been closed and that you've made arrangements to remove my name from any listings.
Thank you.
I wonder if I will receive a response in this year......
Can someone please care enough to respond?
I am utterly disappointed at your service or lack thereof.
All I need is confirmation that my contract has been closed and that you've made arrangements to remove my name from any listings.
Thank you.
I wonder if I will receive a response in this year......