Vodacom is useless.

Absolutely shocking. I'll take it from the top. I went into a vodacom store on 04 May to upgrade my contract as well as transfer the contract from my employers onto my personal name. I received a call on 06 May to inform me that the 2 phones I had ordered were there waiting for me. Sounds good, right? This was the start of bad service on a monumental scale. When I went to collect my phones they had been sold from underneath me. Naturally I complained. This was on 14 May. I was told the phones would arrive within the next 2 days. Posting this on 16 May that obviously did not happen. & here's where it gets really bad. I received a call from vodacom Table Bay Mall telling me I can go to Canal Walk and the phones will be waiting for me there. Shockingly on my part, I thanked the person that helped me about 3 times and told them they had been helpful, which I now regret. Upon getting to the vodacom store in canal walk, I'm told they are not affiliated with table bay vodacom and didn't receive a call for this request. Then the other vodacom store in the mall redirected me to cellucity as they were closed. The manager at cellucity also hasn't heard anything and informs me that no work had yet been done to transfer the contract onto my name. So the question is, what has vodacom Table Bay Mall done for me? They send me to Canal Walk on a Saturday for nothing, the people there don't even know anyone by the name of Erin from table bay. At one stage I said to my girlfriend I don't think the person I spoke to even works for vodacom. Anyway a guy from table bay phones me and tells me they don't know why I was sent there at all. So now I've wasted time and money going from my home to century city and it was all for nothing. Now the mall isn't exactly a place you want to be during a pandemic especially not on a Saturday. So I risk getting sick on top of all of this. Still no phone, no progress not even an update. I am completely hacked. Someone from vodacom is welcome to contact me with a solution. If you don't have a solution don't bother I've been coming up with solutions to your problems for long enough now. Also, if anyone from cell c is reading this review I'm definitely exploring my options now after 11 years with vodacom. So feel free to give me a call I will be having a look at your deals once this is posted.

PS. The veteran at cellucity canal walk knows what he's talking about. Everyone else seems a bit lost. You're sales staff definitely need more training, so perhaps that is something to consider.