Vodacom is useless

If I could I would rate them zeroI would, because they deserve nothing more than that. I've been a loyal customer for 5 years. My number was linked with a business. I then later asked for change in ownership so that it can be on my name. Up until today it's still linked with that business standing in my way of upgrading. My contract expired in 2020, we are now in 2024 and I am still not able to upgrade. Went to kolonnade and asked one of the workers to cancel my contract he said he canceled it, went back because I am still charged for that contract and a lady with the name Thandi helped me. Said I should pay an amount and promised me an upgrade. It's the 4th of January still no upgrade ( I went there beginning of December 2023). An Alusha then took over and lost her temper when I told her she should stop making empty promises. Here I am still not able to upgrade. This company is totally useless. Went to Menlyn and a guy with the name Greg helped me. Promised he would phone me back on the 20th , I repeat it's the 4 th of Jan he still did not phone me back. The company is still linked with my name and now they said I have almost 15 numbers against my name but I only have one since it's not my business and now I can't even open a new contract on my name because of vodacoms ***********ness.