Vodacom is useless

Vodacom is useless ***-354975. I have been without fiber for my house for the whole week now. I reported the fault on Sunday of 28 November 2021 until today 06 December 2021. I am forced to buy data because I also work from home and my daughter was writing her final exam, buying airtime to call each day to make a follow-up as to what is happening with getting fibre fixed and I have been transferred to all consultants literally now I have spoken to all and they keep advising that they escalating my case. It's getting so frustrating now. Why do you tie up people in 24 months contract then fail to deliver, can management do something to improve your service delivery.