Vodacom is useless

After posting on Hello.Peter,on the 22 Dec 2022 I received a call from Mbali who initially assisted me with the application for the uncapped home wifi,she informed me that there were documents missing,I told her to check the email properly as I included everything,she then hang up saying that she is following up with her managers as to why they say there are missing documents because everything was uploaded....Today is the 28/12/22 and I still haven't received any proper feedback from Vodacom. Could Vodacom be advertising deals they don't have?My number has been blocked from calling their contact center.