MM
Matilda M
1 reviews | Active since Apr 2017
10 Dec 2019, 18:31
Vodacom is useless
Vodacom is by far the worst unreliable service provider by far since 6 am this morning I couldn’t not connect to the internet yet I have purchased data I called the service center and the feed back I received was absurd. I went to the extent of going to the store where I had purchased the phone thinking there was something wrong with the phone but it was actually the service provider Vodacom with the issue this was confirmed by the call center agent when I called.Vodacom did not even send notifications to alert me about the matter but they were well aware what a appolling service from Vodacom
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
11 Dec 2019, 07:25 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Dec 2019, 07:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
20 Dec 2019, 14:47Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply20 Dec 2019, 14:47
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
