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Elise P
1 reviews | Active since Mar 2021
02 Apr 2021, 07:33
Vodacom is useless
On 23 March 2021 I spoke to Mahali vodacom representative for hellopeter. Ref # 1'*** I was promised a payback for the data contract that I canceled in September 2020. I am still waiting for 6 months subscription fee to be paid back. He promised me he will look into the fact that Pomsa promised me a reduced monthly subscription fee on 17 February at 11:34. I updated the contractors with that promise in hand. Mahalo is still looking no feedback what so ever. Obviously he is just as useless as all the other Vodacom agents that I have spoken to. I want the two data contracts ended immediately and be paid back for the data contract that I ended in September 2020 Vodacoms customer service is non existent.
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Replies (4)
Vodacom's replyOfficial
02 Apr 2021, 08:33Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Apr 2021, 08:33
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Elise P's updateReviewer Update
03 Apr 2021, 08:38The promise Pomsa made to me on 17 February at 11:34 for a reduced cotract fee if I upgraded two data contract. To date I have had no feedback from Pomsa or vodacom regarding this matter.
Thus I am still waiting.
I upgraded a cotract with Fatima om 25 March 2021 with Fatima process number ***. Use the order number ***
Not once were I in formed that I will have to pay fog two hamsters. Please go and listen to the voice recording and get back to me asap.
Thus I am still waiting.
I upgraded a cotract with Fatima om 25 March 2021 with Fatima process number ***. Use the order number ***
Not once were I in formed that I will have to pay fog two hamsters. Please go and listen to the voice recording and get back to me asap.
EP
Elise P's update03 Apr 2021, 08:38
Reviewer Update
The promise Pomsa made to me on 17 February at 11:34 for a reduced cotract fee if I upgraded two data contract. To date I have had no feedback from Pomsa or vodacom regarding this matter.
Thus I am still waiting.
I upgraded a cotract with Fatima om 25 March 2021 with Fatima process number ***. Use the order number ***
Not once were I in formed that I will have to pay fog two hamsters. Please go and listen to the voice recording and get back to me asap.
Thus I am still waiting.
I upgraded a cotract with Fatima om 25 March 2021 with Fatima process number ***. Use the order number ***
Not once were I in formed that I will have to pay fog two hamsters. Please go and listen to the voice recording and get back to me asap.
EP
Elise P's updateReviewer Update
03 Apr 2021, 18:59I am still waiting for a reply from vodacom regarding the discount Pomsa on promised me on 17 February at 11 :34 on my monthly subscription. It has been more than a month. Mahali has also done nothing regarding the quary.
I also have had no feedback from vodacom regarding my upgrade that Fatima dit not tell me I will be paying for two sdevices if I upgraded on 25 March 2021. As she indicated my upgrade will only cost R1103 the 2Gb data that was supposed to cost R44 are charged at R88 on my bill. My bill were R2883.88 not at all what I was quated. Urgent feedback is required.
I also have had no feedback from vodacom regarding my upgrade that Fatima dit not tell me I will be paying for two sdevices if I upgraded on 25 March 2021. As she indicated my upgrade will only cost R1103 the 2Gb data that was supposed to cost R44 are charged at R88 on my bill. My bill were R2883.88 not at all what I was quated. Urgent feedback is required.
EP
Elise P's update03 Apr 2021, 18:59
Reviewer Update
I am still waiting for a reply from vodacom regarding the discount Pomsa on promised me on 17 February at 11 :34 on my monthly subscription. It has been more than a month. Mahali has also done nothing regarding the quary.
I also have had no feedback from vodacom regarding my upgrade that Fatima dit not tell me I will be paying for two sdevices if I upgraded on 25 March 2021. As she indicated my upgrade will only cost R1103 the 2Gb data that was supposed to cost R44 are charged at R88 on my bill. My bill were R2883.88 not at all what I was quated. Urgent feedback is required.
I also have had no feedback from vodacom regarding my upgrade that Fatima dit not tell me I will be paying for two sdevices if I upgraded on 25 March 2021. As she indicated my upgrade will only cost R1103 the 2Gb data that was supposed to cost R44 are charged at R88 on my bill. My bill were R2883.88 not at all what I was quated. Urgent feedback is required.
EP
Elise P's updateReviewer Update
07 Apr 2021, 16:07I am still waiting for a reply from vodacom regarding the discount Pomsa on promised me on 17 February at 11 :34 on my monthly subscription. It has been more than a month. Mahali has also done nothing regarding the quary.
I also have had no feedback from vodacom regarding my upgrade that Fatima dit not tell me I will be paying for two sdevices if I upgraded on 25 March 2021. As she indicated my upgrade will only cost R1103 the 2Gb data that was supposed to cost R44 are charged at R88 on my bill. My bill were R2883.88 not at all what I was quated. Urgent feedback is required.
Still waiting feedback.
I also have had no feedback from vodacom regarding my upgrade that Fatima dit not tell me I will be paying for two sdevices if I upgraded on 25 March 2021. As she indicated my upgrade will only cost R1103 the 2Gb data that was supposed to cost R44 are charged at R88 on my bill. My bill were R2883.88 not at all what I was quated. Urgent feedback is required.
Still waiting feedback.
EP
Elise P's update07 Apr 2021, 16:07
Reviewer Update
I am still waiting for a reply from vodacom regarding the discount Pomsa on promised me on 17 February at 11 :34 on my monthly subscription. It has been more than a month. Mahali has also done nothing regarding the quary.
I also have had no feedback from vodacom regarding my upgrade that Fatima dit not tell me I will be paying for two sdevices if I upgraded on 25 March 2021. As she indicated my upgrade will only cost R1103 the 2Gb data that was supposed to cost R44 are charged at R88 on my bill. My bill were R2883.88 not at all what I was quated. Urgent feedback is required.
Still waiting feedback.
I also have had no feedback from vodacom regarding my upgrade that Fatima dit not tell me I will be paying for two sdevices if I upgraded on 25 March 2021. As she indicated my upgrade will only cost R1103 the 2Gb data that was supposed to cost R44 are charged at R88 on my bill. My bill were R2883.88 not at all what I was quated. Urgent feedback is required.
Still waiting feedback.