Vodacom is useless

Due to trying to sort out an upgrade since 20 May and after a compliant with hello Peter I got a call on 7 July saying they could assist, then they couldn't assist. Our number was blocked for excessive calls to vodacom all because we were trying to reach Vodacom to resolve the issue. The number in question is R55 a month yet they tell me the contract is not due for upgrade. The last upgrade on that line was in 2017 and also I want you to go back and check the recording with Tyrone Naidoo. I have asked for the covid relief stuff to be canceled after that with Kersha. She said it was escalated to the back office due to your consult having picked up a discrepancy with the contract dates and still we are no where near resolved. The number I want to upgrade or revert to prepaid, so I can port to another provider is ***. Vodacom is not interested in my the customer. I have spent hours on line trying to resolve this issue. I asked for covid relief on 2 numbers and didn't agree to this number being included and Tyrone Naidoo said he would call us for upgrade on 26 June. I am still waiting. The service is terrible and once my lines are paid up I am moving my contracts to another provider. Go back on this issue and see how long I am trying to get closure.