SM
Seipati M
1 reviews | Active since Dec 2020
03 May 2026, 10:38
Vodacom is use
I'm very disappointed and devastated 💔 with Vodacom. I've been using my number for more than 15 years but now they decided to let ****mers do simswap on my behalf and failed to reverse back to me. Now that person used my WhatsApp to call all my contacts and asked them money. Now he managed to collect 5000. I've tried to ask them to stop it and send emails to WhatsApp team till no luck
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Replies (5)0
Replies (5)
Vodacom's replyOfficial
03 May 2026, 12:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 May 2026, 12:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
SM
Seipati M's updateReviewer Update
03 May 2026, 12:12That ****mer didn't contact me or ask me to do anything. He did simswap without my acknowledgement and I was not even aware of it until my network disconnects. That's when I decided to call your customer service and they told me that someone did simswap.
SM
Seipati M's update03 May 2026, 12:12
Reviewer Update
That ****mer didn't contact me or ask me to do anything. He did simswap without my acknowledgement and I was not even aware of it until my network disconnects. That's when I decided to call your customer service and they told me that someone did simswap.
SM
Seipati M's updateReviewer Update
03 May 2026, 12:16I was clueless and thought maybe it's network problem. What made to be suspicious was my WhatsApp account because it was also not active buy I realized after some time as I'm not checking it more often. That ****mer managed to perform simswap how because I'm the owner and don't share my numbers to anyone. It is very clear that your security is not tied. How did he manage to pass your questions? You can't allow everyone to perform simswap just like that
SM
Seipati M's update03 May 2026, 12:16
Reviewer Update
I was clueless and thought maybe it's network problem. What made to be suspicious was my WhatsApp account because it was also not active buy I realized after some time as I'm not checking it more often. That ****mer managed to perform simswap how because I'm the owner and don't share my numbers to anyone. It is very clear that your security is not tied. How did he manage to pass your questions? You can't allow everyone to perform simswap just like that
SM
Seipati M's updateReviewer Update
03 May 2026, 12:19I have been using that number for more than 10 years and I wasn't able to get it back but ****mer managed to do simswap wherever he is. That's not fair and who's reliable to pay all those costs because I still have my sim with me
SM
Seipati M's update03 May 2026, 12:19
Reviewer Update
I have been using that number for more than 10 years and I wasn't able to get it back but ****mer managed to do simswap wherever he is. That's not fair and who's reliable to pay all those costs because I still have my sim with me
Vodacom's replyOfficial
08 May 2026, 13:00Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made and feedback provided. Regards Consumer Website Team
Best regards,
Vodacom's reply08 May 2026, 13:00
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made and feedback provided. Regards Consumer Website Team
Best regards,