1 reviews | Active since Jun 2016

23 Nov 2016, 11:40

Vodacom is up to ****

<p>I WILL NEVER EVER REFER ANYONE TO VODACOM. AS SOON AS I CAN I WILL CANCEL MY EXISTING CONTRACT WITH VODACOM. NEVER HAVE I IN ALL THE TIME THAT I AM A CLIENT OF VODACOM EXPERIENCE THIS TYPE OF UP TO **** SERVICE!!!!!!!!!!!! WHY NOW?</p> <p>WHY DO YOU EVEN BOTHER?</p> <p>TRANSFERRING A CLIENT FROM ONE PERSON TO ANOTHER, THEN TO ANOTHER AGAIN, WE MUST HOLD ON FOR MORE THAN AN HOUR AND THEN YOUR PROBLEM IS STILL NOT SORTED!!!!!!!!!!!!!!! IT IS USELESS!!!!!!!!! THIS PERSON CAN'T HELP YOU WITH ONE THING, AND THEN THE NEXT PERSON ALSO CAN'T HELP YOU! YOU NEVER GET THROUGH TO THE ACCOUNTS DEPARTMENT. ***?</p> <p>YOU WANT TO DEBIT MORE MONEY FROM MY ACCOUNT BECAUSE SOMEONE AT VODACOM DID NOT DO THEIR JOB CORRECTLY. DEBIT ORDER WAS NOT TAKEN BY VODACOM IN OCTOBER AND NOW I MUST PAY DOUBLE THIS MONTH FOR A MISTAKE THAT VODACOM MADE. THERE WAS MONEY IN MY ACCOUNT FOR THE DEBIOT ORDER TO GO THROUGH. AND I WILL PROVE IT.</p> <p>I ALREADY HAVE A BUDGET WORK OUT FOR OTHER NECESSITIES FOR MY CHILD. I AM A SINGLE MOTHER AND MUST MAKE ENDS MEAT, BUT DOES VODACOM GIVE A DAMN????? OH HELL NO THEY DON'T.</p> <p>I WILL NOT STAND FOR THIS! </p> <p>I AM GOING TO THE OMBIDSMAN, SEEING THAT VODACOM CAN'T GET MY PROBLEM SORTED SINCE SEPTEMBER 2016!!!!</p> <p>PLEASE FEEL FREE TO CONTACT ME IF YOUR CLIENTS ARE STILL IMPORTANT TO VODACOM!!!!!!!!!!!!!!!!1</p> <p>SO DISGUSTED AND ANGRY</p>

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Replies (1)
Vodacom
Vodacom's reply23 Nov 2016, 11:45
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

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Regards,
Vodacom Consumer Website Team