Vodacom is unreliable and **** its customers.

Please help. I am Joyful Dube. I signed a wifi contract with Vodacom in 2018. It was a two year contract which ended in December 2020.

I was advised to make a telephonic cancelation a month before the end of the contract so that they will know that i do not wish to continue with the contract. They said if i dont do that the contract will automatically fall into month to month deal and they will charge me.

I phoned in November 2020 to cancell but when i checked on them in December the same year it was never canceled.

I phoned several times in December insisting on the cancelation but it was still not done. I even asked to speak to one of the Supervisors, a guy named Xolani promised me that the debit order will not go through as he has stopped it from his system.

January 2021 i found out that it was still not canceled and the calls i made did not help. This went on until they finally canceled it on the 8th of January 2021.Unfortunately for me the debit order went through. I called again asking for a refund but there was no help until i decided to reverse the money back to my bank account.

They then decided to put my account in arrears. When i questioned them about that, they said there was no proof that i did cancel the contract.

I have requested that they listen to the call recordings as proof but no one listens. To this day they have disconnected my line of other contracts i have with them, sent me letters of demand and threaten to put my name on credit bureau as a bad payer.

Throughout the two year period i have never missed a payment. I try by all means to keep my name clean and abide by rules. I have visited Vodacom branches for help but they tell me that they are unable to help.

Please help me clear my name. I can even forward a copy of the contract which does not even state that i was suppose to make a cancelation myself. Vodacom has caused me a lot of stress which i do not need as a cardiac patient. I do not deserve such treatment after all the loyalty i have shown as a customer. I certainly will not pay for anything i am not accountable for. I never used their data in January and they did not do the cancelation from their side as i had been requesting.

Help me please. Joyful