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catzj C

1 reviews | Active since Mar 2017

20 Apr 2017, 10:05

Vodacom is ********* and the WORST provider by far!!!

<p>I was hoping that Vodacom had finally sorted out my account since posting this comment, but unfortunately, that is not the case. I received my refund eventually and decided to cancel my contract. Funny thing is that I have just received my final bill where yet AGAIN they have billed me for a full month subscription despite cancelling the contract AND have billed me R1500 odd in data charges. Point is that not once in 24 months have I used that amount on data and all of a sudden now that I have cancelled they want to bill me this?? </p> <p>I logged a dispute and still not response from Vodacom. Do yourself a favour and keep far away from Vodacom. Customers are just another number and they will try ***** you wherever they can!</p>

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Replies (1)
Vodacom
Vodacom's reply20 Apr 2017, 10:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team