JB
Jaco B
1 reviews | Active since Jan 2019
09 Sept 2020, 11:09
VODACOM is *********
Anyone should rather stay away, after going to a physical store to pay my last bill and asking to cancel the contract....I got told that you cannot cancel in store (what flaming BS). Then after speaking to consultants that cannot help you (they were just offering me the chance to take more of my money) with the request, you really dig online to cancel your contract and they make it as difficult as possible to do so (I still cannot find anything and their Forums/FAQ is not working). They now are billing me monthly even though I do not use their service and I feel like this is purposefully done...Just after COVID...we have nothing and you take the little we have left...GFY
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
09 Sept 2020, 13:42Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Sept 2020, 13:42
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JB
Jaco B's updateReviewer Update
09 Sept 2020, 13:57I hope so because I do not want to go to ICASA again with another complaint. They were really good the last time but it is still a hassle
JB
Jaco B's update09 Sept 2020, 13:57
Reviewer Update
I hope so because I do not want to go to ICASA again with another complaint. They were really good the last time but it is still a hassle
