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Aviwe D
1 reviews | Active since Feb 2022
04 Mar 2022, 09:53
VODACOM IS UNABLE TO ASSIST THEY CUSTOMERS
If it was possible I would rate Vodacom a -100, for the extremely poor service. It has been three weeks since I requested for a return. The agent didn't and still don't know what they doing. I called multiple times to the point that I'm now blocked because Vodacom don't know how to help me. This is my second review. After my first review it seemed that a Vodacom agent was making progress but even they fall short. I was informed that my request has been approved and an arrangement is made with RAM for collection of your Order number: *** with Waybill number: E***. NO Arrangement has been made, NO ONE has contacted me. I CAN'T CALL VODACOM cause THEY BLOCKED ME. I asked them to unblocked. Vodacom need to compensate for the distress that they have greatly caused me, this is unacceptable.
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Vodacom's replyOfficial
04 Mar 2022, 11:43 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Mar 2022, 11:43
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Aviwe D's updateReviewer Update
05 Mar 2022, 23:35I have been to get assistance with Vodacom online store in regards to return. I had requested for a return since the first day I received the Samsung tab as I had noticed that the tab had a dent. The vodacom box arrived as mishandled as the it was squashed but the actual Samsung box appearing sealed and okay. I was confused when I was unboxing that the tab itself had I small dent as if it was banged.
I had contacted Vodacom customer service the same day to request a return and refund because I discussed to buy it instore and unbox it there to check if it's in a good condition.
No agent has been able to assistance me instead I was bounced around departments. This lead me to be blocked my Vodacom (082 178 44). I then made my first review on Hello Peter complaining about not receiving assistance and being blocked.
I was then called by a agent to assistance me with my return request and she stated that my return was recognized and that the courier RAM will contact me (sms) with collection. That was about 2 weeks ago. No RAM contacted me. The agent never done a follow-up to check to see if my order was collected or processed. It is now the 3rd week of waiting, 7 days has long passed since the delivery and I know VODACOM will twist this and make my fault and say that either my return was not logged within the 7 day period or user damage even if I received it in this condition.
I did make a second review on Hello Peter and still no one phoned or emailed me, this will be my third Vodacom review.
You need to compensate for the inconvenience and distress you have caused me. I'm highly disappointed with the way you operate and will never again buy online as clearly you deliver damaged goods in sealed packaging to make it seem like it's the customer's fault. Then make it difficult to get assistance from the correct department in hopes that the customer gives up or simply block them to difficult the customer to contact you. Even the emails turnaround time is to long and even getting a response.
Get someone to collect this Samsung tab and refund my money now.
Samsung Galaxy Tab A7 Lite 8.7-inch GRAYOrder detailsOrder number: ***Order placed on: 05 February 2022Payment status: Paid in full
Courier: RAM
Waybill number: E***
I had contacted Vodacom customer service the same day to request a return and refund because I discussed to buy it instore and unbox it there to check if it's in a good condition.
No agent has been able to assistance me instead I was bounced around departments. This lead me to be blocked my Vodacom (082 178 44). I then made my first review on Hello Peter complaining about not receiving assistance and being blocked.
I was then called by a agent to assistance me with my return request and she stated that my return was recognized and that the courier RAM will contact me (sms) with collection. That was about 2 weeks ago. No RAM contacted me. The agent never done a follow-up to check to see if my order was collected or processed. It is now the 3rd week of waiting, 7 days has long passed since the delivery and I know VODACOM will twist this and make my fault and say that either my return was not logged within the 7 day period or user damage even if I received it in this condition.
I did make a second review on Hello Peter and still no one phoned or emailed me, this will be my third Vodacom review.
You need to compensate for the inconvenience and distress you have caused me. I'm highly disappointed with the way you operate and will never again buy online as clearly you deliver damaged goods in sealed packaging to make it seem like it's the customer's fault. Then make it difficult to get assistance from the correct department in hopes that the customer gives up or simply block them to difficult the customer to contact you. Even the emails turnaround time is to long and even getting a response.
Get someone to collect this Samsung tab and refund my money now.
Samsung Galaxy Tab A7 Lite 8.7-inch GRAYOrder detailsOrder number: ***Order placed on: 05 February 2022Payment status: Paid in full
Courier: RAM
Waybill number: E***
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Aviwe D's update05 Mar 2022, 23:35
Reviewer Update
I have been to get assistance with Vodacom online store in regards to return. I had requested for a return since the first day I received the Samsung tab as I had noticed that the tab had a dent. The vodacom box arrived as mishandled as the it was squashed but the actual Samsung box appearing sealed and okay. I was confused when I was unboxing that the tab itself had I small dent as if it was banged.
I had contacted Vodacom customer service the same day to request a return and refund because I discussed to buy it instore and unbox it there to check if it's in a good condition.
No agent has been able to assistance me instead I was bounced around departments. This lead me to be blocked my Vodacom (082 178 44). I then made my first review on Hello Peter complaining about not receiving assistance and being blocked.
I was then called by a agent to assistance me with my return request and she stated that my return was recognized and that the courier RAM will contact me (sms) with collection. That was about 2 weeks ago. No RAM contacted me. The agent never done a follow-up to check to see if my order was collected or processed. It is now the 3rd week of waiting, 7 days has long passed since the delivery and I know VODACOM will twist this and make my fault and say that either my return was not logged within the 7 day period or user damage even if I received it in this condition.
I did make a second review on Hello Peter and still no one phoned or emailed me, this will be my third Vodacom review.
You need to compensate for the inconvenience and distress you have caused me. I'm highly disappointed with the way you operate and will never again buy online as clearly you deliver damaged goods in sealed packaging to make it seem like it's the customer's fault. Then make it difficult to get assistance from the correct department in hopes that the customer gives up or simply block them to difficult the customer to contact you. Even the emails turnaround time is to long and even getting a response.
Get someone to collect this Samsung tab and refund my money now.
Samsung Galaxy Tab A7 Lite 8.7-inch GRAYOrder detailsOrder number: ***Order placed on: 05 February 2022Payment status: Paid in full
Courier: RAM
Waybill number: E***
I had contacted Vodacom customer service the same day to request a return and refund because I discussed to buy it instore and unbox it there to check if it's in a good condition.
No agent has been able to assistance me instead I was bounced around departments. This lead me to be blocked my Vodacom (082 178 44). I then made my first review on Hello Peter complaining about not receiving assistance and being blocked.
I was then called by a agent to assistance me with my return request and she stated that my return was recognized and that the courier RAM will contact me (sms) with collection. That was about 2 weeks ago. No RAM contacted me. The agent never done a follow-up to check to see if my order was collected or processed. It is now the 3rd week of waiting, 7 days has long passed since the delivery and I know VODACOM will twist this and make my fault and say that either my return was not logged within the 7 day period or user damage even if I received it in this condition.
I did make a second review on Hello Peter and still no one phoned or emailed me, this will be my third Vodacom review.
You need to compensate for the inconvenience and distress you have caused me. I'm highly disappointed with the way you operate and will never again buy online as clearly you deliver damaged goods in sealed packaging to make it seem like it's the customer's fault. Then make it difficult to get assistance from the correct department in hopes that the customer gives up or simply block them to difficult the customer to contact you. Even the emails turnaround time is to long and even getting a response.
Get someone to collect this Samsung tab and refund my money now.
Samsung Galaxy Tab A7 Lite 8.7-inch GRAYOrder detailsOrder number: ***Order placed on: 05 February 2022Payment status: Paid in full
Courier: RAM
Waybill number: E***