Vodacom is *****ulent

Very very poor service, staff is very ***********. I bought a phone December2022, I strictly ask the consultant to add insurance to the device, the consultant assured me that he added insurance and never did so at the end. My phone was ****** a couple of days ago, I was under the impression I had insurance on my device, when contacting Vodacom the consultant couldn’t care less and said the person that helped me doesn’t work there anymore and they won’t take any responsibility for it and was more interested in me to buy a new contract. I’ve been Customer for 15 years and I am very very disappointed and would never in my life support vertical ever again. Staff is very unprofessional and Vodacom is a bunch of ******.