Vodacom is trying to ***** my money to pay for their mistake!

<p>So... at the end of July I had two contracts. One voice, one data; both were from Vodacom.</p> <p>The data contract had expired, so I had requested that they cancel that contract (bearing in mind that this took more than an hour on the phone).</p> <p>They then canceled the wrong contract and this is why I say that they are *****ing my money for their mistake:<br />1. They canceled the wrong contract.<br />2. They then continued charging me for the contract that they were supposed to cancel.<br />3. They eventually managed to cancel the contract.<br />4. Then they charged me the R 11 000 for a contract that was already past halfway when THEY canceled the wrong contract.</p> <p>Now, I have been fighting with them for more than two months to get this sorted out. This is how terrible the customer experience has been:<br />a) I have been on roughly 2 calls per week to Vodacom to try to sort this out.<br />b) Each call involved waiting at least 15 minutes per transfer for at least 3 transfers because no one knows how to solve the problem.<br />c) Their "resolution" at the end was to "log a call" in each case. No one ever got back to me.<br />d) The poor souls in the shops have to call the same contact centre.<br />e) To give an indication, my last call that pushed me over the edge went as follows:<br />- Call vodacom's one department directly that was supposed to help me out<br />- Wait 30 minutes on hold.<br />- Consultant puts the phone down in my ear.<br />- Call again, wait 15 minutes on hold again.<br />- Consultant answers, but obviously has no idea what to do.<br />- Suddenly I hear the dreaded Vodacom on hold music and she transfers me back to the first people I spoke to on my first call to Vodacom.<br />- Consultant subsequently said she would send an email to a manager in some department so that he can call me.</p> <p>I had taken my business to Vodacom originally as their customer service was supposed to be good (I am a fairly heavy user). Now (with this terrible customer service) I just want a letter from Vodacom saying I don't owe them any more money, do a number port and I will literally go to ANY other service provider.</p> <p>I am just hoping that, by using social media, I can get Vodacom to do this and never have to deal with them again. Let's see if I can get some attention for their social media team with some keywords: OMBUDSMAN LAW SUE *****</p>