Vodacom is trying to **** their own customers!

On the 7th of Nov I got a call from a vodacom direct agent stating that they are now giving more value for money and that the call is just to inform me that on my current contract (same price , same term) I will now just be getting more airtime as their rates have been lowered. I already had my guard up as something that sounds to good to be true , usually is. I asked the agent MULTIPLE times to confirm that my price will remain the EXACT same and that this will not extend my contract as my handset has been paid off a long time ago and I now just use the sim card on another phone, she confirmed that the price will remain the same and that this will not renew or extend my contract.

This morning 29 Nov I get a sms confirming that my upgrade request has been done , new upgrade date is in 2024 and my price plan went up by R325. Let me make this very clear , THIS WAS NEVER REQUESTED/APPROVED by me. The upgrade request was done on the 7th of Nov by Y.Moodley (assuming she was the agent I spoke to)

Called multiple times and I just get thrown from one department to another , eventually I got them to load a reversal of this request. I am currently waiting for them to advise me on how to get the call recording from the 7th so I can log a formal complaint and escalate this blatant dishonesty and lies to ICASA.

I even went to my local vodacom store , they did not apologize or even try to help me I just had to call the customer care line , no one on any of my calls ever apologized for this or gave me an explanation as to why this happened.

I called to cancel my existing contract and to switch over to prepaid and spoke to Jenell , she was the first one to apologize for this inconvenience.

This is horrible Vodacom , honestly so disappointing and frankly disgusting that you hire staff and call centre agents who are clearly not equipped or competent to perform their tasks in an efficient and honest manner.

I will share this far and wide. Do not call me to rectify this , I will be cancelling on the 1st of December, this complaint is simply to warn other people.