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Rishaad D

1 reviews | Active since Sept 2012

06 Mar 2019, 15:55

Vodacom is truly pathetic when it comes to service

I cannot purchase a new property because of Vodacom. ********** lines were opened on my account . As a result Vodacom was deducting on average R12,800 per month for 4 months from my bank account. I complained and submitted all the required information to the ***** department. In the interim I keep on getting calls from Vodacom to pay my account. Also there is no feedback from Vodacom regarding the progress. My home loan has been declined as a result of the high debit orders to Vodacom. I am going to cancel and not upgrade with Vodacom as I have never had a problem with MTN. This is truly pathetic service from Vodacom.

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Replies (2)
Vodacom
Vodacom's reply06 Mar 2019, 16:10
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
Vodacom Consumer Website Team    
Vodacom
Vodacom's reply06 Mar 2019, 18:22
Official
Dear Rishaad, 

Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. 

Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. 
 
Regards,
Vodacom Consumer Website Team