Vodacom is TRULY Disappointing

On the 5th of December, I received an email from Vodacom's Subscriber Collections department (re an arrear account), asking that I get back in touch with them to arrange payment. Which I did. On the 6th December. Cut to a week or so later - with zero response from Vodacom - and I get an SMS from TSL Legal, stating that I *must* pay THEM for the arrears account. No problem. I pay them on the 26th December & send proof of payment. Lo and behold, my line gets cut yesterday - zero explanation (remember that Vodacom never contacted me about that arrangement after I emailed Subscriber Collections back regarding same).

I call TSL Legal earlier today (02/01/2024) & get told "Oops. It seems Vodacom has removed your account from us". I ask why I wasn't told & what's to happen with the money that I already paid. I get told that they'll pay it over to Vodacom, but I should go to my nearest Vodacom shop. I had no plans of leaving my house today, but I did exactly that & went to a Vodacom shop (Westgate Mall). The gentleman kindly assisted me with logging a service request to reinstate the number, but as of now, nothing's happened. So I've made payment, after Vodacom failed to contact me re an arrangement, but it turns out that the collections firm I paid over to, seems to no longer have my account on their books.

My entire life is linked to this number. And zero word from Vodacom. I'm actually incensed, because I did what was asked of me & now I'm sitting without cellphone service.