Vodacom is Treating Customers Unfair

I pay my accounts on time. So why must I beg Vodacom every day to open my lines which is paid up to date. The ***** dispute is still going on but it is unfair to lock my lines every single day. If I stop paying because I don't get proper service this would also be a problem. A contract between 2 parties work both ways. Vodacom is not keeping their part of the contract. If I don't pay my bill I will be it will affect my credit rating. For them it has no consequences. Life is unfair.