VODACOM IS TRASH

Vodacom is the most trashy network service, don't even get me started on their data ratings. First of all, how can they make me pay to do a S8M SWAP PN MY OWN NUMBER???!!! HOW??? I've been trying multiple times to do a sim swap with no success. Why must I suffer when I've got all the information needed, the phone numbers and etc... I'm mad, I'm so close to changing networks and running a hate campaign on vodacom because wow, I've been through the most