NM
Ntombi M
1 reviews | Active since Oct 2019
09 Jan 2023, 14:39
Vodacom is trash!
I traveled to Turkey on vacation and immediately when I landed my SIM card stopped working. It kept on giving me the “no service” response. I contacted vodacom several times with no response and when I returned back to South Africa my SIM card was deleted from their system with no valid reasons.
I spoke to an online consultation who was rude named Nolwazi and I took screenshots of the conversation. I also communicated with one via email named Tebogo who told me that my number has been deleted and/or recycled.
I am unhappy with their service and how they have handled this issue. I have been using this number for 14 years.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
09 Jan 2023, 17:20Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Jan 2023, 17:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NM
Ntombi M's updateReviewer Update
10 Jan 2023, 20:06I waited all day for a consultant to contact me. I sent my email address and reference number but still no action taken on your side. How many more days do I have to wait? Have you perhaps given my number to another customer?
NM
Ntombi M's update10 Jan 2023, 20:06
Reviewer Update
I waited all day for a consultant to contact me. I sent my email address and reference number but still no action taken on your side. How many more days do I have to wait? Have you perhaps given my number to another customer?
NM
Ntombi M's updateReviewer Update
11 Jan 2023, 18:46I’m honestly getting tired of waiting. It’s been more than 48hours and still no communication from vodacom. I honestly can’t believe that this is the service that we pay for! Truly disappointing.
NM
Ntombi M's update11 Jan 2023, 18:46
Reviewer Update
I’m honestly getting tired of waiting. It’s been more than 48hours and still no communication from vodacom. I honestly can’t believe that this is the service that we pay for! Truly disappointing.
NM
Ntombi M's updateReviewer Update
20 Jan 2023, 17:40I went to the vodacom store at The Glen mall I’m the south as instructed by vodacom and I was told that they can’t help me out because the number was deleted one day after it was inactive. I’m literally getting tired of this back and forth with no resolution!
NM
Ntombi M's update20 Jan 2023, 17:40
Reviewer Update
I went to the vodacom store at The Glen mall I’m the south as instructed by vodacom and I was told that they can’t help me out because the number was deleted one day after it was inactive. I’m literally getting tired of this back and forth with no resolution!