SR
Signoria R

1 reviews | Active since Sept 2019

06 Sept 2021, 14:50

Vodacom is Trash!!!!

Sr*** @Vodacom I have a fibre with Vodacom.My internet has been down for 3 days.have made so many calls but no resolution.I'm taken from pillar to post. Nobody cares that I'm unable to work and I'm loosing money.Also they refuse 2 provide me with data in the interim, they log a call for me for the escalations department that is supposed to help me with data whilst I'm being sorted and then they transfer me to a department where there is no answer. I'm so over vodacom at this stage and I'm so canceling this fibre that hardly ever works. What's even worse is that they are blaming metro fibre and when I call metro fibre they say the fault is on Vodacoms side, I will also not be renewing my cellphone contract that is due for upgrade.

0
Replies (1)
Vodacom
Vodacom's reply06 Sept 2021, 16:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team