Vodacom is trash

I am beyond ****ed. I just got an email from Vodacom just now, someone has taken a R1700.00 contract with my name. and its already activated on my ****** account. Please know that i will be reversing that amount monthly until you sort the mess. I am not paying. Please sort this out immediately.

Someone took a samsung s20 on my account and your people actually gave a phone to someone, and now i must pay a penalty fee of R33 000.00.

I will be cancelling all my contracts with vodacom. You guys are *******.

Your call center is just as useless, i called and they couldnt even help me. They told me i need to go to the shop and try and sort it out. I mean what is the point of having a custome care line if they cant help you over the phone. I am done with you.