Vodacom Is Trash

I have been paying insurance for four years with Vodacom and now that my phones have been ******, they are working at a snail's pace to replace them. They come up with excuses, as to why they cannot process my claim. I'm still traumatised from the experience of being held at gun point and my phones taken from me by three males, two of which were wielding guns. As a result of this, I'm taking sleeping pills to help ease the pain - but Vodacom's ineptitude is making my nightmare even more unbearable, I'm certain that had I been a white customer, who had gone through this ordeal, Vodacom would have moved at the speed of light to rectify this matter. This further proves that ****** is still rampant in our country, even the companies that take money from us as black people are ******. I have a kid that I still breastfeed but because of this whole ordeal I cannot continue because it will stress the baby out. I need to know the reason behind Vodacom moving like sloths in this matter because in the four years of taking our money, we have never defaulted nor have they called us to say there is some trouble with the payment.