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ronel.holtz ronel.holtz
1 reviews | Active since May 2017
15 Sept 2022, 07:45
Vodacom is totally unable to complete a sales order !
After 7 calls, and numerous requests to their call centre, I a, as a existing customer from Vodacom is unable to get them to a. get my address correct b. get my fibre connection activated c. NOT duplicate my order d. get them to actually send an email to my correct email adress e. to just activate an approved fibre package to a fibre ready complex f. to even spell my adress correctly IT IS IMPOSSIBLE TO GET THEM TO DO PERFORM A BASIC SALES ORDER
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
15 Sept 2022, 08:06Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply15 Sept 2022, 08:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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ronel.holtz ronel.holtz's updateReviewer Update
15 Sept 2022, 08:23I am considering cancelling my order with Vodacom and just finding a service provider that can actually deliver a fibre service in the allocated times set out,
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ronel.holtz ronel.holtz's update15 Sept 2022, 08:23
Reviewer Update
I am considering cancelling my order with Vodacom and just finding a service provider that can actually deliver a fibre service in the allocated times set out,
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ronel.holtz ronel.holtz's updateReviewer Update
15 Sept 2022, 12:14Still no resolve on my issue @Vodacom must either have my service active by end of business today the 15th of September 2022 or have their equipment removed and my business with them cancelled. I cannot do my job due to their inability to do their job.
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ronel.holtz ronel.holtz's update15 Sept 2022, 12:14
Reviewer Update
Still no resolve on my issue @Vodacom must either have my service active by end of business today the 15th of September 2022 or have their equipment removed and my business with them cancelled. I cannot do my job due to their inability to do their job.
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16 Sep 2022, 13:20
ronel.holtz ronel.holtz's updateReviewer Update
16 Sept 2022, 16:14 The private reply by Vodacom..
16 Sep 2022, 13:20
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our fibre team for further assistance. Based on the feedback provided, our team our team submitted your installation request to Vumatel. Kindly note that Vumatel will be in contact with you to schedule your installation appointment. This may take 7 – 14 working days to be completed.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
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ronel.holtz ronel.holtz's update16 Sept 2022, 16:14
Reviewer Update
The private reply by Vodacom..
16 Sep 2022, 13:20
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our fibre team for further assistance. Based on the feedback provided, our team our team submitted your installation request to Vumatel. Kindly note that Vumatel will be in contact with you to schedule your installation appointment. This may take 7 – 14 working days to be completed.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
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ronel.holtz ronel.holtz's updateReviewer Update
16 Sept 2022, 16:17I have been fighting since the 7th of this month, and considering that I have told all of your agents (15 call centre calls, feel free to check) that Vumatel is NOT NEEDED as this is not an INSTALLATION only an activation in a fibre ready and active complex,.. thus one button that needs to be switched on,... I have cancelled my order with Vodacom and will not be held responsible for any costs, since you are unable to push one button,. PLEASE REMOVE YOUR EQUIPMENT FROM MY PROPERTY
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ronel.holtz ronel.holtz's update16 Sept 2022, 16:17
Reviewer Update
I have been fighting since the 7th of this month, and considering that I have told all of your agents (15 call centre calls, feel free to check) that Vumatel is NOT NEEDED as this is not an INSTALLATION only an activation in a fibre ready and active complex,.. thus one button that needs to be switched on,... I have cancelled my order with Vodacom and will not be held responsible for any costs, since you are unable to push one button,. PLEASE REMOVE YOUR EQUIPMENT FROM MY PROPERTY