Vodacom ***** is too slow and I want answers

Item: Vodacom
Rating: 1
Author: Rick S

I am so frustrated with the ***** department. On the 5th September I reported that two *****ulent contracts were added to my profile. Alister from the Blue Route Vodacom store kindly assisted me to send a letter disputing the contracts. When I followed up using the reference I was given, their standard response was to ask for all the documents again. You have to remind them that there is an open case. They tell you it will take between 7 to 14 working days.

It has now been 17 working days

Helpful (0)

Replies (2)

Vodacom's replyOfficial

29 Sept 2023, 07:40

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom's reply29 Sept 2023, 07:40

Official

Rick S's updateReviewer Update

18 Oct 2023, 08:14

Vodacom confirmed on the 3 October 2023 that there was indeed *****.
I have requested that the details be shared with me to I can understand how this could have happened and have received no feedback, and this is the reason for my review today.

Also the credit that I received is not the full amount and there were other *****ulent transactions. How can Vodacom have missed this??!

Rick S's update18 Oct 2023, 08:14

Reviewer Update